New High Score

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Archive for the ‘Omniture’ Category

Omniture Care

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Listen up, big business. Here’s how.

I’ve been saying this to folks for a while now, but never put it down.

@OmnitureCare (or Ben Gaines, as some may know him) is an excellent example of how businesses can engage users and customers using the internet (from e-mail to twitter to forums) . I often recommend him as an example to some of my clients.

I’m sure there are other good examples out there, but this is one I end up seeing very often. He is super quick to respond to people’s cribs and queries on (i think) every major web analytics forum there is.  At least, on all the ones that I am on. He even responded to a (very innocent) tweet this morning. I was just grumbling waiting for the report to load, given that it was taking long today.

Honestly, I’m not Omniture’s biggest fan – I find Google Analytics to be easier to use and more intuitive, but that’s just my opinion. YMMV. However, I have to use Omniture often because some of my clients use it, and it’s nice to have Ben on the networks, listening in, and jumping in when he feels he can contribute. I wager that he’s saved a lot of client attrition, though something like that would be hard to measure.

I think this is a great example of how a big corporation can spread some love and listen to the folks on the ground. Especially since, more often than not, everyone hates the big player. And that’s just natural.

It’s a simple lesson: listen.


Written by newhighscore

November 24, 2009 at 1:12 pm

Omniture Tip #14

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I realised that, with increasing use of Omniture for a client, I keep having to trawl the web and forums and email groups for questions about Omniture. This is compounded by the fact that the client doesn’t give me admin access, and I’ve had no formal Omniture training. It’s too costly, and I’ve found it hellish to find an Omniture help file which is useful in a hurry.

I need to put all the useful tips in one place now. That place is here.

We’re going to put up a promo website outside the client’s domain, and I was wondering what we have to do to use the normal tracking codes. I found this, which was the perfect answer:

If you have multiple domains or add your tracking code to third-party sites that do some of your hosting (such as for a promotional campaign, fundraiser or contest), make sure to specify these domains as internal within the Admin tab under Edit/General/Internal. If not, supposedly you’ll have some page names show up as “other” in the reports–in which case you’ll have to call Omniture to find out what those pages are. However, I had a case where I hadn’t identified a third party as an internal domain, yet the data came through fine; the senior implementation consultant who came to the class couldn’t explain this. Nevertheless, I’ll set the internal domains going forward.

Thank you Church Mojo.

Written by newhighscore

October 14, 2009 at 5:12 pm

Bounce Rate in Site Catalyst

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Bounce Rate is among the most used web analytics terms around, ever since Avinash Kaushik made it the metric to look at for page abandonment. I agree – it’s definitely an important metric, especially if you’re spending time and money on driving traffic to your website.

There is some discussion on how Site Catalyst can be used to create a bounce rate metric. Here, and here. However, both explanations are too simplistic. If my campaign is a good one, I’ll often attract visitors who only need to look at a single page for what they want to know, and leave (assume that nothing is clicked upon). The concept of using Single Page Access / Entries will count such an instance as a ‘bounce’.

Some may argue that this is a rare occurence – I don’t think so. It’s a common enough occurence, especially if you have certain information-laden pages which work well to attract a well-targeted audience. Ideally, there should be a way to filter the instances of Single Page Access AND less than 5 seconds spent (If I remember correctly, Avinash recommends 5 seconds in his book).

I’m yet to find a good solution to this quandary.

Written by newhighscore

July 15, 2009 at 10:57 am

Posted in Omniture, Web Analytics